Technical Architect Operations

Ready for Swisscom Together with our dynamic team, you ensure the profitability and quality of the architectures to guarantee smooth operations within our managed services activities. Adopt a global vision and provide consistent and robust solutions and incident resolutionAssess customer infrastructure architecture and strategyProvide technical expertise and support operations and your teamOptimise solutions and processes to reduce costs and enhance customer satisfactionSupport disaster recovery and pre-sales activities What you do is who we are. 1/3Team The Remote Engineering team consists of about 80 employees. We work in an agile and customer-focused way. We ensure the customer is at the heart of all we do in each business area we serve. Integrity, commitment and sharing knowledge and ideas are the core values of the team. Joining our team means becoming part of a group of experienced experts who work in a pleasant and stimulating atmosphere. We are expected to work autonomously and responsibly in order to provide the best service for our clients. 2/3The project / The projects / The theme / The themes The team is part of the Customer Dedicated Solutions (CDL) department, consisting of approximately 250 employees. CDL has the expertise and strategic information required to help its customers meet the challenges of digital transformation and business model optimisation. The service portfolio covers the following business areas: Application, Cloud, Infrastructure, such as systems, storage, networks, UCC and Workplace. 3/3Skill Check How well does this job suit you? Take our skill check and find out if it is a match. Your professional profile At least 5 years of proven architect experienceSound technical expertise/ knowledge of several IT domains and experience in operating and supporting IT infrastructures (systems, network, security virtualisation, storage, back-up, mail communication systems, monitoring) Experience in incident management and problem management processesProblem-solving mindsetAbility to anticipate, plan, manage and prioritise issues and workloads efficiently. Also able to deal with a wide variety of tasks (context switching) What else sets you apart Master's degree in computer science or equivalentFluent in French and English (spoken and written)Swiss resident Knowledge of ITIL practicesGerman is a plus